At kundaliprashn.com, we strive to provide the best services to our customers. However, we understand that there may be situations where you need to cancel a service or request a refund. Please read our policy carefully before making any purchase.
1. Cancellation Policy
- Customers can request a cancellation within 1 day of placing an order for a consultation or service.
- Once the service has been initiated or delivered, cancellations will not be accepted.
- To request a cancellation, please contact us at astromedicine1262@gmail.com with your order details.
2. Refund Policy
We offer refunds under the following conditions:
Eligible Refunds
✅ If there is a technical issue that prevents the service from being provided.
✅ If a duplicate payment is made due to a technical error, the extra amount will be refunded.
Non-Refundable Cases
❌ Refunds will not be provided in the following situations:
- If the service has already been delivered.
- If dissatisfaction is based on subjective expectations (e.g., astrology predictions).
- If the customer fails to provide the necessary details required for service fulfillment.
- If the cancellation request is made after the allowed time frame.
3. Refund Process
- Refund requests must be made via email or phone within 30 days of the service date.
- Approved refunds will be processed within 30 business days to the original payment method.
- Customers will receive a confirmation email once the refund is processed.